SanDisk Sansa e260 MP3 Player Logo
Posted on Mar 13, 2008
Answered by a Fixya Expert

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Sansa mp3 player

I have a new mp3 player and I hook it up to my computer to recharge the battery and it never gets fully charged, only half charged.

What can I do?

Thanks
Joy

[email protected]
512-326-5311

1 Answer

ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on May 23, 2008
ThaMp3Doctor
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Joined: Feb 04, 2008
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Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

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After charging my MP3 player it appears fully charged but it will only play for about an hour and the battery runs down. i have recharged it again, same thing. now what?

The very first time you charge your battery YOU MUST CHARGE IT FULLY!!! If you didn't, that is probably the problem.

Also, even if you charge the player for just a couple of minutes it will APPEAR to have a fully charged battery when it actually doesn't.

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Hi
Check the Manual
User’s Guide


Hay Don't worry it will work
Note: Some low-power USB ports may not be able to provide enough
charge power. Also note that rechargeable batteries may
eventually need to be replaced as they have limited charge
cycles (which vary with use and settings).

Li-ion Battery
The Sansa e200 MP3 player comes with a replaceable and rechargeable
lithium ion battery. To use the player for the very first time, remember to
fully charge the Li-ion battery. You can charge your Sansa through the USB
port of your computer, a car adapter (not included) USB port, or AC adapter
(not included) USB port.


Please execute the following instructions for charging the battery using
an USB port.
1) Connect the smaller end of the USB cable into an available USB
port on the computer
2) Connect the larger end of the USB cable into the dock connector of
the player
3) The computer must be on for most USB ports to charge your
battery. Your Sansa will show connected and the yellow charging
indicator will appear. The battery level indicator will blink while
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4) To stop recharging, disconnect the cable.
The battery can also be charged using an AC adapter (not included) or
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Under a full charge the mp3 shows only 1/2 charge3d

I have over 10 years experience in electronic tech support.

How long is the charge lasting? If you're only getting half of the battery life you use to get, then the unit needs to be repaired. I can do more research into your model, but normally there isn't a way to change the battery charge display. Please let me know if you're still getting full battery life even though the display is only showing half.

I'll use the information you provide to assist you further. I look forward to hearing from you.
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I found this online at www.sandisk.com under warranty and manuals link.
I believe they have an excellent Return Authorization system, that if you truly have trouble with your disk player and it's still under warranty, gather your receipts and get on line to get an RMA. I have successfully returned to disc players that were infact faulty (FAT problems) and received two replacement players. Get on it right away. Look at the manaul online too. IT can be very helpful. I've included the Battery info, and the link for the manual at the end.

Battery
The Sansa
®
Clip player comes with an internal rechargeable battery. To use the player for
the very first time, remember to fully charge the battery. You can charge your Sansa
®
player through the USB port of your computer, a car adapter (not included) USB port, or AC
adapter (not included) USB port.
Charging
To charge the battery, please follow these steps:
1. Connect the larger end of the USB cable into an available USB port on the
computer.
2. Connect the smaller end of the USB cable into the Sansa
®
Clip player.
3. The computer must be on for most USB ports to charge your battery. Your
Sansa
®
will show connected and the yellow charging indicator will appear.
The battery level indicator will blink while charging. You will not be able to
play while connected to the computer USB.
4. To stop recharging, simply disconnect the cable.
The battery can also be charged using an AC adapter (not included) or a car adapter
(not included) and you will be able to play your device while charging with one of the
adapters.
NOTE: Some low-power USB ports may not be able to provide enough charge
power. Also note that the rechargeable batteries are not replaceable.

http://www.sandisk.com/media/175960/clip_um_0608_eng.pdf
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This is direct from the sansa FAQs at http://www.sansa.com/support/sansa_clip/faqs 02. Why won’t my Sansa Clip charge when I connect it to my computer? USB Cable
Make sure that the USB cable is properly plugged in and use the original cable.

Computer in Hibernation mode
Make sure that the computer isn’t entering hibernate or sleep mode while the device is connected. The computer must be on in order to charge your player.

USB Port 2.0
Make sure your player is connected USB 2.0 port (1.1 occasionally causes charging problems).

USB Port location
Try plugging in different USB port (i.e. USB port in the back of the computer); sometimes the front USB ports have problem charging up the device.

Battery
Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.

Latest firmware
Make sure to update firmware by downloading and installing the Sansa Firmware Updater.

I hope this helps, and don't forget to rate the answer.
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Sansa clip wont power up unless hooked up to usb

http://www.sandisk.com/media/175960/clip_um_0608_eng.pdf

Windows XP SP2
• Windows Media Player v10
• Intel Pentium class PC or higher
• CD-ROM drive
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Battery
The Sansa
®
Clip player comes with an internal rechargeable battery. To use the player for
the very first time, remember to fully charge the battery. You can charge your Sansa
®
player through the USB port of your computer, a car adapter (not included) USB port, or AC
adapter (not included) USB port.
Charging
To charge the battery, please follow these steps:
1. Connect the larger end of the USB cable into an available USB port on the
computer.
2. Connect the smaller end of the USB cable into the Sansa
®
Clip player.
3. The computer must be on for most USB ports to charge your battery. Your
Sansa
®
will show connected and the yellow charging indicator will appear.
The battery level indicator will blink while charging. You will not be able to
play while connected to the computer USB.
4. To stop recharging, simply disconnect the cable.
The battery can also be charged using an AC adapter (not included) or a car adapter
(not included) and you will be able to play your device while charging with one of the
adapters.
NOTE: Some low-power USB ports may not be able to provide enough charge
power. Also note that the rechargeable batteries are not replaceable.
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