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I believe the softener is dispensed through centrifugal force when the machine is in the high speed spin after draining and before filling for the rinse cycle. I had the same issue on another machine. Use very hot water and a washcloth to clean out the softener cup. When adding softener at the beginning of the load, only add the recommended amount and then fill the remainder of the cup with water.
On mine, it does not swim clothes in water, but certain parts of the cycle, you do see water in the machine.
1) are the clothes damp at the end of the wash?
2) more importantly, are the clothes clean?
3) do you see / hear water enter on cycle start?
My suggestions:
1) loosen / remove the fill hose and verify you have water pressure in the fill hose.
2) read on this forum for test cycle proceedure. Run tests.
3) if it truly had no water, I am sure there would be an error code. Look that code up.
4) Download the manual, and follow their test / fix steps.
Note: the test proceedure, error codes and manual are mentioned by helpers in posts where I have had questions. See if you can look up my previous posts.
If this is a HE unit it's probably fine. Front load units determine how much water to add based on how big of a load you put in. As long as water is flowing (waterfalling) over the clothes as the machine tumbles then it is fine. Try a larger load and see if the water level increases.
The hot water goes into the machine at a slower rate than the cold water does. Open the hot spigot (water valve) behind the washing machine all the way open, then open the cold spigot just enough to get the desired 'warm' temperature of the water going into the machine while the machine is filling. You may have to shut the door to allow water to flow. Remember that it takes a minute or so for hot water to reach the machine from hot water tank.
the inlet filter is probably clogged restricted and/or inhibited flow of water into your machine.
These things happen, and cleaning out the filter is a good first step to finding the problem.
Unplug your machine for 5 min then turn on spin to remove water. If water won't go you have a bad water pump. Code FL refers to a low water flow problem ( won't fill fast enough ) or old water still in tub.
Next you need to turn off the water ot the unit and remove the water lines. Look into the water inlets on the washer to see if the dirt screens are clogged and not letting water into you unit at a fast enough pace.
Your unit has a water level sensor and should agitate when full, but I believe your machine might be "timing out" i.e. not filling as fast as your unit expects so even though it doesn't fill all the way it begins agitating because it has taken too long to fill. Good Luck!
did you clean the screens in back of water valve? normally a fault code appears if it's a fill issue also the tub will spin at beginning of fill to soak clothes first before beginning to agitate
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