Question about Dell Optiplex GX270SFF (5U825) Burner

6 Answers

Philips DVD +rw DVD 8801

I have a Delll Dimension 5510 running XP. I have internal Philip DVD buner. The problem is the burner will not create a DVD. Dell support said the only fix was to reload the OS. Some of my MCSE friends say that this is wrong. Any thoughts or suggestions.

Posted by on

  • 6 more comments 
  • Anonymous Feb 16, 2008

    Phillips DVD8801 drive will not read (or write) any CD or DVD.

  • jamaican Feb 18, 2008

    wont read or write dvd or cd

  • SJENGS Apr 24, 2008

    Heb ook een Dell 5150 met het zelfde DVD+Rw DVD 8801 probleem.

    Loop vast,werpt niet uit en stopt onder het branden.


  • rmross Jan 16, 2009

    I have a Dell Optiplex GX150 that I have the Phillips DVD8801 installed in. The drive does not see any DVDs that I install in it. It does see CDs. I uninstalled and reinstalled the drivers and that did no good. Any suggestions?

  • Anonymous Feb 11, 2009

    Dell just swapped out my DVD Drive that didn't work

  • roblucydenou Mar 05, 2009

    I cant burn any cd's evrytime he is tryiing de read en than it says i cant burn de cd.

  • nsaylor May 04, 2010

    I'm currently haveing the same exact issue... any help?

  • Michael Schaffter
    Michael Schaffter Sep 03, 2012

    Ok, Intersil lost a huge sale on this one. It turns out that Intersils chip is no good, and when I contacted them for a replacement they said that it was discontinued and no one on the web sells it. No power is coming out of intersills chip to power the lasers, thats what the promblem is! How many computers did Dell sell with this drive? Millions? How many DVD drives of this design could be fixed with this chip replacement instead of going into the land fill? Millions. How much did intersil lose in sales by not selling a replacement chip to fix this problem? Millions. Did they go and redesign a new, better replacement chip? NO! Its not Phillips fault. Lasers did work! I tested them on my machine. I only burned 10 DVD disks before my DVD drive broke.



6 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has written 2 tips or uploaded 1 video tip.

  • Contributor
  • 56 Answers

I have the same problem with the 8801. I took it apart and don't see any laser light coming out. Has anybody tried to fix the laser on this thing yet?

Posted on Jul 08, 2011

  • Michael Schaffter
    Michael Schaffter Sep 03, 2012

    No power is coming out of intersils chip to power the lasers. That is what the problem is, See comment above.



Actually If all your case are the same like mine than you can't use your drive because the windows can't load the driver for it ...
You can see this in Device Manager... Right Click on My Computer --> Properties --> Hardware --> Device Manager...

I have a little yellow circle with an exclamation in it next to the drive showing that there is no device driver loaded for the drive...

If I Uninstall it and select Scan for new hardware icon then I get the same situation back...

So no idea what to do...!

Interesting! If I attempt to boot from a CD or DVD then it is OK!!!!!!!!!!!!
So it seems like my drive does not have any phisical damage...
It seems to be the windows....

So on my computer does not make any sense to install an other DVD writing software because the drive is not even in the My computer......

I hope someone else can figure something out!!!!!!!!!!!!!!!!!!!!!!


Posted on Oct 24, 2008



Posted on Jul 22, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 2,427 Answers

I'd first try another burning programming to see if it works. if not I'd try the drive on a different pc to ensure its not the drive. if the drive works on another pc then i will reload the os and dell recommended if it doesnt works i'd returen if for warrenty if it has any or i'd replace the drive myself :)

Let me know what happens :)

Posted on Dec 30, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 72 Answers

After some digging, I found a driver that may be a possible solution for your Phillips DVD8801 problems. is the download link I've found. I did not scan this download for viruses or malware, nor have downloaded this driver. I suggest scanning it before running it. If this does not work, reinstalling the OS if possible without a cd/dvd drive and updating the drivers if possible with your version of windows, linux, or other OS could work. If neither of these methods work, see about getting a refund for your DVD drive and buy yourself one off of or

Posted on Jun 15, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have a Dell computer Dimension 5150. My Philips DVD + rw DVD 8801 does not work. I can eject from its icon. But no any cd or dvd runs or opens.
What should i do?
I am trying to update driver but i can not do?

Posted on Feb 10, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Need a manual

That buner uses Nero 6 Ultra edition OEM Suite.
Here is that manual,hope it helps.

Jun 08, 2010 | Mad Dog Multimedia MD-16XDVD9-EXT...

1 Answer

Download drivers for Philips & BenQ DS 8A1P DVD RW drive

my phillips 8801 cd-dvd burner stopped burning cant get a replacement to buy con you help me.

Jul 09, 2009 | Philips Computers & Internet

1 Answer


go to computer store and get a CD or DVD cleaner disc. and a can of compressed air.
open the CD buner door and use the compress air, then insert the Disc and let it run few times.

Apr 16, 2009 | Dell Dimension 5150 (DIM515MIN) PC Desktop

1 Answer

I have problems with my nec nd-3550A dvd rw

Make sure that your buner supports the type of blank DVD that you are using.

Jan 24, 2009 | NEC ND-3550A DVD RW Dual Layer Burner

1 Answer

Philips 8801 Drive Has Disappeared

Try this:

Uninstall the hardware in the device manager.

Restart and go into safe mode with GUI and networking.

Go into Control panel -> (Performance&Maintenance) System -> System Restore tab.

Save a restore point.

Go back to the last restore point.

Restart PC.

*If anywhere in the System panel you see a Dell restore/repair or Dell backup/revert icon, info, etc, that would be the way to go. Dell ought to have its own system self-repair buried somewhere on the harddrive that should be accessable through the control panel, start/programs menu, or in the boot/safe mode logon process.

Please reply if this does not help and I will continue to assist you.

Dec 15, 2008 | Computers & Internet

1 Answer

HP DVD1040e XH12

Click HERE

This is the Dell website driver area, under CD/DVD, you will find firmware upgrades and a driver. Look for the one that best fits your drive, download and run the program.

I really hope that this fixes your problem... If you have any more questions please let me know and I will be more than happy to help you further. Good luck!

May 16, 2008 | Computers & Internet

1 Answer

Dual layed dvd buner

I would suggest checking the cabling, as it is possible that the IDE cable is not connected correctly if this is a new install I would check your master / slave settings (as you cannot have 2 masters or 2 slaves on the same IDE chain) regards

Mar 28, 2007 | Magic (IDVD16DDBE) DVD±RW Dual Layer...

Not finding what you are looking for?
Computers & Internet Logo

8,136 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18417 Answers

Alun Cox

Level 3 Expert

2678 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides