Question about Dell Optiplex GX270SFF (5U825) Burner

6 Answers

Philips DVD +rw DVD 8801

I have a Delll Dimension 5510 running XP. I have internal Philip DVD buner. The problem is the burner will not create a DVD. Dell support said the only fix was to reload the OS. Some of my MCSE friends say that this is wrong. Any thoughts or suggestions.

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  • Anonymous Feb 16, 2008

    Phillips DVD8801 drive will not read (or write) any CD or DVD.

  • jamaican Feb 18, 2008

    wont read or write dvd or cd

  • SJENGS Apr 24, 2008

    Heb ook een Dell 5150 met het zelfde DVD+Rw DVD 8801 probleem.

    Loop vast,werpt niet uit en stopt onder het branden.



    Yanna

  • rmross Jan 16, 2009

    I have a Dell Optiplex GX150 that I have the Phillips DVD8801 installed in. The drive does not see any DVDs that I install in it. It does see CDs. I uninstalled and reinstalled the drivers and that did no good. Any suggestions?

  • Anonymous Feb 11, 2009

    Dell just swapped out my DVD Drive that didn't work

  • roblucydenou Mar 05, 2009

    I cant burn any cd's evrytime he is tryiing de read en than it says i cant burn de cd.

  • nsaylor May 04, 2010

    I'm currently haveing the same exact issue... any help?

  • Michael Schaffter
    Michael Schaffter Sep 03, 2012

    Ok, Intersil lost a huge sale on this one. It turns out that Intersils chip is no good, and when I contacted them for a replacement they said that it was discontinued and no one on the web sells it. No power is coming out of intersills chip to power the lasers, thats what the promblem is! How many computers did Dell sell with this drive? Millions? How many DVD drives of this design could be fixed with this chip replacement instead of going into the land fill? Millions. How much did intersil lose in sales by not selling a replacement chip to fix this problem? Millions. Did they go and redesign a new, better replacement chip? NO! Its not Phillips fault. Lasers did work! I tested them on my machine. I only burned 10 DVD disks before my DVD drive broke.

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I have the same problem with the 8801. I took it apart and don't see any laser light coming out. Has anybody tried to fix the laser on this thing yet?

Posted on Jul 08, 2011

  • Michael Schaffter
    Michael Schaffter Sep 03, 2012

    No power is coming out of intersils chip to power the lasers. That is what the problem is, See comment above.

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Actually If all your case are the same like mine than you can't use your drive because the windows can't load the driver for it ...
You can see this in Device Manager... Right Click on My Computer --> Properties --> Hardware --> Device Manager...

I have a little yellow circle with an exclamation in it next to the drive showing that there is no device driver loaded for the drive...

If I Uninstall it and select Scan for new hardware icon then I get the same situation back...

So no idea what to do...!

Interesting! If I attempt to boot from a CD or DVD then it is OK!!!!!!!!!!!!
So it seems like my drive does not have any phisical damage...
It seems to be the windows....

So on my computer does not make any sense to install an other DVD writing software because the drive is not even in the My computer......

I hope someone else can figure something out!!!!!!!!!!!!!!!!!!!!!!

Thanks,
Andy

Posted on Oct 24, 2008

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NO!

Posted on Jul 22, 2008

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I'd first try another burning programming to see if it works. if not I'd try the drive on a different pc to ensure its not the drive. if the drive works on another pc then i will reload the os and dell recommended if it doesnt works i'd returen if for warrenty if it has any or i'd replace the drive myself :)

Let me know what happens :)

Posted on Dec 30, 2007

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After some digging, I found a driver that may be a possible solution for your Phillips DVD8801 problems. http://www.bioticaindia.com/download.php?file=dvd8801 is the download link I've found. I did not scan this download for viruses or malware, nor have downloaded this driver. I suggest scanning it before running it. If this does not work, reinstalling the OS if possible without a cd/dvd drive and updating the drivers if possible with your version of windows, linux, or other OS could work. If neither of these methods work, see about getting a refund for your DVD drive and buy yourself one off of TigerDirect.com or Newegg.com.

Posted on Jun 15, 2009

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I have a Dell computer Dimension 5150. My Philips DVD + rw DVD 8801 does not work. I can eject from its icon. But no any cd or dvd runs or opens.
What should i do?
I am trying to update driver but i can not do?

Posted on Feb 10, 2008

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