I have a Dell Latitude D620. It has now been sent back to Dell twice. They claimed to fix the motherboard. The problem is that while using the laptop the screen will without warning black-out. I know the laptop is still receiving power because the lights indicating WIFI, Bluetooth, Power and Battery are still on. I have ruled out any viruses considering I borrowed the same laptop from a family member and had my hard-drive put into the loaner and the problem did not happen. I get back MY laptop and the screen is still having issues!! Please help!
It is the backlight! That laptop uses a fluorescent lamp. It is bad.
If you look carefully at the screen, you will see the Windows desktop (or whatebver you are running). It just needs to be lit up.... from the back. Tel them to replace the LCd screen or replace the lamp.
Hope this helps!
Testimonial: "Has happened a couple dozen times. Next time the screen blacks out I will look carefully to notice if the desktop is showing. THX"
1,545 views
Usually answered in minutes!
×