Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Whirlpool Freezer not freezing at all

About 2 days ago my son called and said that the ice cream was a little soft Then I said to be sure the door was closed good. He did that. That seemed to fix the problem. On 12/3 the power at our house went out for about an hour or so and last night 12/4 the freezer just seems to have stopped working all together! The fridge section seems to be just fine. The ice maker was still making ice but it was all stuck together (of course!). We took everything out. We seem to have gotten to it b-4 it was all ruined! But I want to know what we need to do to fix it ourselves and if this is a common problem! Please respond ASAP so I can get this fixed right away! Holiday's and I have people coming soon!!! Thanks for your help!

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  • Anonymous Dec 18, 2007

    I agree with solution 1: the refrigerator is stuck in defrost mode. But...where in the heck is the defrost control!?

  • PeeWeefrog Mar 20, 2008

    Similar problem...My freezer seems to work fine - everything freezes cream is very soft...whipped cream consistency. Why does everything up to and including ice cubes freeze just fine and not the ice cream?



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The evaporator is located behind the back wall of the freezer.If the fridge part is ok,you may want to check the dial settings.If they are ok,then check the air flow into the freezer,you may have something blocking it.If that checks out ok,you may have a bad defrost timer.You can put it in defrost manually and see if this improves the freezer.

Posted on Dec 05, 2007


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