Whirlpool 21.8 cu. ft. Side-By-Side Refrigerator with EZ-Change Ice and Water Filter Logo
Posted on Apr 12, 2010
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Freezer does not keep ice cream frozen

Refrigerator is only 2 years old - the motor seems to keep running all the time and the ice cream is very soft.

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John Tripp

John Tripp

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  • Whirlpool Master 4,656 Answers
  • Posted on Apr 12, 2010
John Tripp
Whirlpool Master
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Joined: Oct 20, 2007
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You are having a problem with one of the three main components of the the defrost system. Look into rear of your freezer to see if ice and frost is beginning to build up on the rear panel. If yes begin manual defrost by unplugging and remove contents of freeze. Even better send me the model number of your Whirlpool. That is how I tell you were the problem began most likely. Look around the door frame and inside the fresh food section sea Breeze

  • John Tripp
    John Tripp Apr 12, 2010

    Click here=> 2304093 no picture but less costly. This part can be found in the models numbers parts manual Here=> G2IXEFMWQ02 and on page 2 is location picture 4 and page three is part number. This is the most likely reason. You can also go to this page and click banner at top of page Repair Clinic=> Sea Breeze Tip's nd inter into their search feature part number or model number. Make sure your refrigerator is the one listed above your post, OK? Please rate my solution after I have helped you resolve the problem and communicate with me. I am offering my help to you free. If need you may contact me here on Fixya or my Forum=> Appliance 911 My contact information is located above the Fixya Ad on my blog here=> Sea Breeze Appliance Parts and Technical Services, www.pcappliancerepair.com
    Thanks, Sea Breeze

  • John Tripp
    John Tripp Apr 12, 2010

    Unplug refrigerator and examine both sides of that board. You may find burn marks, Not always. The next step will be to test the defrost heater and defrost thermostat. Defrost heater Click here=> W10140847 Hope this has been helpful, Thanks Sea Breeze

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21.8 cu. ft. Side-By-Side Refrigerator with EZ-Change Ice and Water Filter

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