No audio. I can't hear incoming calls, outgoing calls or speaker phone. Thank you, Viviane

I'm having the exact same problem and not one person at the sprint store is willing to give me a straight answer. i found this on the internet:

I was able to make it to the Sprint store on Monday. The tech there told me that the Treo 755 series has this speakerphone/audio problem that they've been seeing alot lately.

Here's what to expect if it happens to you:

- your speakerphone button goes away
- you will not hear the phone ringing or anyone speaking at the other end
- you must use the headset that comes with the phone to hear anything - you most likely won't be able to use any other headset
- you will not be able to hear incoming calls but you will be able to make outgoing calls using the official headset only
- you can get your voice mail messages using the official headset only
- you will not be able to hear music, radio, tv, or any audio whatsoever
- soft or hard reset will do nothing
- your bluetooth headset will not pair with the phone

It's a real drag using those official headsets, how do people get them to stay i their ears I wonder? Mine keeps falling out no matter how I shove the thing in there. But at least I can use the thing until the replacement arrives.

Hopefully you've purchased the $3/month plan to replace your phone if it fails because you will need a new phone. I'm now waiting for the phone to come into the store, they're currently out of stock.

I think I've covered it all. I wanted to be sure to let everyone else know about this problem. Make sure you back-up & synch your phone alot to save your data.

hope that helps!!!

I have the EXACT same problem as btrfly701. the audio started going in and out about 2 weeks ago, and as of last night its completely gone. i just dug out the headset that came w/ the phone, and you're right, it works... thank you for suggesting that! at least now i can use the phone until my new one comes....

Check for upgrades! they put one out for the audio issues !

I am almost certain this is a problem with the earphone jack. Mine was flaky from Day 1 - being very picky about exactly how far the jack should be inserted for clean stereo sound. Then, I noticed the speaker phone option disappeared on the phone after I had used the jack and all the other symptoms described appeared, too. Mine has no warranty so I took it apart. Unfortunately, the part is soldered to the board in at least 4 places, so would be a challenge to fix even if I could find a usable part. Shame on Palm for this one. A real QC issue.