Check if the power signal in the base turns on. If not two things can be appening. The base or it's transformer is damaged, or the output jack of you soundboard is dead. Check the sound form the soundboard with some regular headphones to find the source of the problem.
Make sure that the base and the wireless phones are on the same channel and you batteries are fully charged.
Maybe your base is set on Channel 1 and your headset is on channel 2. Verify if your settings are correct.
This problem has obviously been fixed by now, but one thing to keep in mind is that that batteries in the headphones both face in the same direction - meaning they are both + at the top and - at the bottom - not reversed.
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