Question about Hitachi 60V500 60" Rear Projection HDTV-Ready Television
We have a Hitachi ultravision LCD rear projection tv 60v500a and we have had it for about 5 years and for the past year it has had really bad picture quality. When you turn it on and off there is a large red oval shape right in the center of the tv. I believe that this may the cause of the bad picture. Certain colors are much worse. We have tried adjusting the color on the tv but that doesn't change anything. What do I need to do?
You have a defective light engine. We just went through this and we have the same TV that you have. Hitachi knows about the problem but will play dumb when you first call. If you deal directly with their Customer Relations Department 800-654-7013, it will make a lot of difference than regular customer service.
Here's how they handled our situation. We called Hitachi after lots of research online and they gave us the names of some certified dealers in our area. The tech came out and in less than 1 minute said the TV had a defective light engine. We called Hitachi back and low and behold, they are aware of the problem...imagine that. Hitachi called the dealer directly and once the dealer confirmed the problem, they agreed to send a brand new light engine out to the dealer and the tech came out and replaced it. Here's the kicker...Hitachi will pay the for the part ($1500) but they ask you to pay for the install. Our install was $400. This was worth it to us being that we spent $3600 on this set 3 years ago. Once the light engine was replaced, the TV looked BRAND NEW! Please deal with their customer relations department at the number I lised above. If you deal with customer service, they will have you chasing your tail...so to speak! Good Luck! If you're willing to cover the install, the rest should go pretty smoothly..at least it did for us:)
Posted on Nov 25, 2007
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