When you say you've tried to download the software do you mean the programs from Canon that normally would come with the camera? If you have downloaded that software from Canon and installed it what you should be able to do is to take the USB cord that should have come with the camera; plug one end into the camera (this will be the smaller end), and the larger end will go into one of your USB ports. As soon as the connection is made your computer should load up the utility that you downloaded from Canon. It will then ask you if you want to download some or all of your pics. You would then follow the prompts. You want to make sure that the software from Canon is meant for your Operating Software.
If none of this works please make notes of anything that happens (error messages or anything along those lines) and then post it as a comment to this case. We will carry on from there if need be.
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