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Posted on Jul 18, 2009
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Virus Win32TrojanTdss and Packed.Generic.200 that I can't remove?

I've tried using Ad-Aware, and it reccommends that I reboot, but it only repeats the process once I've rebooted, and the viruses stay on. I've tried to download Malwarebytes' Anti-Malware software, but it won't open, which I believe might be due to one of the viruses.

Also, there seems to be this problem where if I try to look up some good anti-virus software in a search engine, it redirects me to a different page entirely.

Is anyone aware of a way to remove these particular viruses?

Thanks so much for your help!

2 Answers

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Try to download HijackThis.

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These trojans are pretty good at stopping new installations of programs that might remove them. If you were a smart bank robber, wouldn't you want to secure all the entrances so the police couldn't just walk in on you? Anyway, There are manual removal processes which are outlined by the Symantec website:

http://www.symantec.com/security_response/writeup.jsp?docid=2008-091809-0911-99&tabid=2

http://www.symantec.com/security_response/writeup.jsp?docid=2009-040809-3630-99

Or, you can find a tool to remove the trojans first, then run AdAware and MBAM.

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Ad-Aware SE (free): http://www.lavasoftusa.com/
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http://www.lavasoftusa.com/support/download/

Check for updates before running program. Then follow the directions here to do a full scan:

The following explains how to set Ad-aware's settings to perform a "Full Scan."

In Ad-aware click the Gear to go to the Settings area.

The following items should be on a green check, not on a red X.

Under the Scanning button:

Scan within archives

Under Memory & Registry, Check EVERYTHING

In Check Drives & Folders, make sure all of your hard drives are selected

Under the Advanced button, check ALL under Log detail level (this makes it easier for visitors to the Lavasoft Support Forums to see what options you have selected should you require assistance.)

Under the Tweak button...

Some of these may not be an available option, depending on your version of Ad-aware and your version of Windows. Do not be concerned if you cannot select a certain item.

In Scanning Engine:

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Include basic Ad-aware settings in logfile

Include additional Ad-aware settings in logfile

Include used command line parameters in logfile

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XP/2000: Allow unloading explorer to unload shell extensions prior to deletion

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Click Proceed to save these settings. When you would like to perform a "Full Scan," switch the scan mode from SmartScan to Custom.

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Where it says,"In Ad-aware click the Gear to go to the Settings area", on the top of the Ad-aware window, there are 5 symbols, click on the one that looks like a gear.

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Regarding the Hard drive, check out what PCWorld offers at:

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Hope this helps!
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