Display indicates magenta cartridge empty,have replaced cartridge and fault will not clear

Easiest solution is to buy an original cartridge, any colour and this will normally reset, otherwise your Google the problem and you should find a solution to disable this function, but chaeck reguarly as you wont get a warning that the cartridge is empty after you disable the function

Hi there,
No Cartridge will show on the display if the machine cannot recognize one of the cartridge or one of the ink is empty.
To make sure about the real issue unplug the mach from the power outlet then plug it back in after 10 seconds.
If the display show: "ink empty C" it means the cyan/blue needs to be replace. "ink empty M" it means the magenta/pink needs to be replace. "ink empty BK" it means that the black needs to replace. If the display shows "ink empty Y" it means that yellow needs to be replace.
Even if it looks like the cartridge is full, it really needs to be replace so that the machine will work again.
Hope this helps. Rate if it works. Thanks

Have you replaced the magenta ink cartridge? green is a mix of the yellow and cyan, indicating a lack of magenta. If your cartridge is a 3 color, then the magenta is likely empty or the cartridge is defective.

Deleted the printer and let Windows USB re-install it. Problem fixed.

Make sure that printer ask for ink cartridges.It can ask for yellow and magenta print heads!!!Check this again and if need replace the print heads.

slowly off and on the printer for five times without cartridge, printer saves data of cart of last 5 only so next time it reads full ink..

I seem to recall that the owners manual says that is the indicator that you need a new printhead... happened to me, I replaced the print head and problem solved... it's been a while; check the manual to be sure.

09,03x

35 = Cyan
36 = Magenta
37 = Yellow
38 = Black


The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.

Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc fault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

When you take the toner cartridge off the imaging unit, is there magenta toner in the open slot of the IU? Assuming that there is nothing wrong with the toner cartridge, you are possibly looking at a bad engine control board.

You have to press 1 (for Yes) when the display asks if you have changed the cart.

Take cart out and insert again. Watch display!