Follow this. go to setting -printer and faxes-right click on the printer then delete, after that unplug your printer from the power source then restart your computer, now connect your printer again go to setting -printer and faxes then click add printer
I had a similar problem. I even contacted HP but they did not help. Eventually, I soaked my black ink cartidge in the cleaning fluid overnight and eventually it started to work again.
Seems that your black ink cartridge is damaged, try it in another printer of the same type to see if it works, or replace it with a new one.
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