Avaya Partner Messaging System.(I do not know the software we are using but you have to program everything on the phone, we do not have the computer software) Auto-attendant in use, set to answer on 0 rings. 2 auto attendants for day and 2 for night. 6 phone lines total. Whenever a call comes in to any of the lines, the receptionist's phone (ext.10) will ring half a ring and then be picked up by the auto attendant.
SOURCE: help answering calls during peak call times
Yes you need the PC ASA card and not ASX,
Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,
reception would need to activate a programmable button ASA button when experiencing high volume calls,
If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?
If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.
This may not solve your answer and ring delay on day or night mode needs to be looked at.
The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.
Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.
The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.
SOURCE: programming auto attendant on partner II
The extensions in the voicemail group are not programmed. You need to put the ports that the system sees the voicemail, into #505, group 7.
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