Question about Avaya Lucent Partner 616 Phone

1 Answer

We have a Partner Mail VS Rel.5 connected to our Partner ACS v.3. Everything was working fine until yesterday. We have 4 incoming lines which are all connected to the Auto Attendant (AA). I have assigned all 4 lines to Hunt Group 7 (#206) and ext. 29 is assigned to hunt group 7 as well. My problem is that when I call the main #, 3 lines light up, AA does not pick up, and I hear 'Your call is being transferred to the receptionist'. Before, the first available line would ring once, and the AA would pick up and the menu definition would play. My menu definitions and menu recordings are all still intact, but I never hear them. PLEASE HELP!

Posted by ddesigns108 on

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george peters

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Sounds like you haven't placed the viocemail answering ports in hunt group 7(#505) remember that on a partner mail vs that the ports go in reverse.

Posted on Dec 29, 2009

  • george  peters
    george peters Jan 01, 2010

    Did the info help any?

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Related Questions:

1helpful
1answer

How do I reprogram the phone to ring when a new call comes in, default to a certain line, and show caller id when a call comes in.

The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection
depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines


For each button pressed, a display similar to the following appears:

Automatic Line Selection


5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

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I have a partner mail VS R4.0 system. I am trying to have calls that come to my extension auto forward to an outside line like my cell phone.

What releas is the processor? You need an ACS, Release 6 or newer.

From any display phone, press Feature 59. That will tell you the release.
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My customer has a Partner Mail VS 4.0. At times

Never heard that one before, you might try # 306 and see if the return extension is itsself.
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1answer

I bought a used avaya partner phone system online. It came with Partner mail vs module... I cannot access the menu for voice mail to set it up... Avaya directions say pressing (intercom) 777 but all I get...

Did you really think it was going to be that easy?

You have to program the VS in the proper hunt group (7) to make it work. For example, if you put it in the 2nd slot, because it was only a 2-slot carrier, it would become extensions 22 and 23 on a 2-port license and 20-23 on a 4-port. The Partner Mail is installed to the right of any 206 or 400 cards, so that you don't have any holes in the extension numbering plan.

Here's a manual for the VS R4. It should work for your system for the basic installation. http://public.carl.airpost.net/Avaya/Partner%20Mail%20VS%20R4%20Installation%20and%20Programming.pdf

Page 35 is your installation information and page 50 tells you how to program the ACS.

Good luck.

Carl




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1answer

Change number of rings on incoming call before it goes to VMS

Changing the vms hunt delay on a Partner ACS system is done on either ext 10 or 11. At one of those ext's press the feature key and "00"
next press the left hand intercom twice
the display should say system programming
enter in "#505"
the display should say vms hunt delayand mode:
enter 1 for day mode or 2 for night mode
enter line you want to program in 2 digit format (line 1 =01)
enter number of rings (2)
press feature "00" to logout
hope that helps
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Is it the 4th line or the 4th port of the voicemail?
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Lucent partner phone system

Is the time and date correct on the phones? If not, the system has lost its programming.
Can you dial intercom 777 and get into voicemail?
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