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It says we have a paper jam but we don't

If you shut it off and turn it back on five minutes later it will automatically feed one sheet then it goes into a paper jam again

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  • David Kent
    David Kent Apr 08, 2015

    Hi Terry Shepard, I want to help you with your question, but I need more information from you. Can you please add details, like make ( the company; ex. Xerox )and model of the printer in the comment box?

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Try unplugging from power source.

Posted on Apr 08, 2015

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RDJagger is correct.
Sometimes the memory can hold the machine back from completing a job. Try unpluggging the machine for at least 30 seconds, and then re-supply power.

But, if it is feeding 1 sheet, There may be a small wad of paper near the feeder itself. Most modern printers and a removable paper tray, search in there towards the back for any little pieces of paper. Additionally, try removing the back panel by the spooler and see if there is a small jam there. Use a paperclip to pick the seams if need be.

Posted on Apr 08, 2015

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Sometimes a printer just needs some cleaning.

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If paper doesn't feed correctly when printing, remove it and fan the edges of the paper to separate the sheets. Reload the paper against the right side and slide the edge guide against it. Do not load too many sheets at once.
If paper has jammed: 1. Press x Start to eject the jammed paper. 2. If paper is still jammed, gently pull it out from the output tray or sheet feeder. If paper is stuck inside, press the P On button to turn off the printer. Then lift the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the printer back on.
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Instructions Things You'll Need:
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    Fixing The Printer Cartridge
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