Hi Detrick,
My name is Ryan and I work on behalf of Cricket. For assistance with broadband set up, please visit http://www.mycricket.com/support/faq/Im-having-a-problem-connectingandnbsp-How-do-I-get-support-for-Cricket-Broadband-service
Please call Cricket Broadband Customer Service Center at 1-800-CRICKET.
*Before contacting our Customer Service team, please ensure you have the following information:
-Operating system (i.e., Windows XP)
-Cricket Wireless Modem Device number (MDN) assigned to your wireless modem. To find your MDN please use the following steps:
- Insert the device into your computer's USB port
- Open Cricket Broadband Connection Manager
- Go to Help>About, your phone number is listed as your MDN
Best,
Ryan on behalf of Cricket
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