Kenmore 3.8 cu. ft. HE4t Front Load Washer Logo
Posted on Nov 08, 2007
Answered by a Fixya Expert

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Kenmore HE4t Washer stuck in "controls locked" mode

I was doing laundry, finished one load and moved to dryer. Added 2nd load and the "controls locked" light came on. I have held Pause/Cancel, I have unplugged, I have watched the DVD that came with it, have searced sears service matters website. Can't find resolution.

Thanks
Tony

  • Anonymous Dec 06, 2007

    The "control locked" light is on and clothes are stuck in the washer. The door is locked and won't open. We have unplugged it for an hour with no success in restarting the machine. I have pressed every button on the thing and nothing changes.

  • Anonymous Dec 08, 2008

    Having the same problem, but my door is open. Unplugging doesn't seem to help us either!!

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Anonymous

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  • Posted on Mar 03, 2008
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You need a new cpu you can unlock door by removing bottom panel reaching up to the door lock and pulling a little ring on the bottom will manualy unlock the door

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This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.
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