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DIA' s problem - the brown water is due to poor water quality and debris in the boiler and iron sytem. Rowenta is clear that they do not want anyone to cleaning solutions - only clear filtered drinking water to rinse out the boiler (via the water inlet screw hole) and I have found running the system dry, letting it cool, rinsing and draining the boiler several times before putting unit away works fine.
Guest' problem with brown/black tar substance is likely caused by too hot and iron setting (steam setting may also be too high) for ironing man-made synthetics (like Nylon, Rayon, Polyester or blends are basically petroleum based fabrics) that breakdown or melt, leaving deposits on the iron's stainless steel soleplate. A secondary cause could be bad water or debris in the boiler/iron in which the solution for DIA's problem might provide relief. Cleaning the soleplate is tricky, I use nothing stronger than an old fashioned wooden orange stick to gently scrap of all traces of the "stuff" and dry "Dutch" cleanser w/ a terry cloth or old cotton sock to polish without scratching the soft stainless soleplate...
It will work only on Basic WIA drivers..(windows image acquisition) untill lexmark will make software, Its possible that they might not.
SCAN from WINDOWS Photo Gallery is possible...
Open windows photo gallery>Click File>Click Import from scanner>Import & thats it...
The scanned image will be saved on pc >My document/scans automatically & then later if u want to change the formats thats possible using 3rd part softwares