Question about Seagate Backup Plus Desktop 2TB USB 3.0 External Hard Drive

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How do I find where my device has gone?

I connected my device & it showed up in my computer. I then moved a folder of pictures to the device & these showed up as well. However when I went back to my pictures folder to move more across, the device is no longer visible in the drop down 'send to' & has also vanished from 'my computer' Please can you suggest what I might do next? Thank you

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  • Dawn West
    Dawn West May 12, 2014

    Thank you, I can't see any lights at all on the device so I am going to take it to my local computer dealer to see if it is actually working at all

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  • 83 Answers

Try another USB port on your computer? And securely connect the connectors to the external drive and into the computer. Restore computer to a date when it was working fine with this drive.

Posted on May 12, 2014

Testimonial: "Thanks, I have tried a different USB port & it is making no difference. As I have only plugged the device in today I do not have a previous date to restore to. Should I assume that it's the device that is not working properly?"

  • M.B. Nataraj
    M.B. Nataraj May 12, 2014

    Try another cable and make sure any lights on the external drive are on and change colors from red/orange to eventually green after you plug it in. If lights are there and don't light up then it is a cable / device problem.

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