Get in touch with the friendly Xerox Engineer, I think I remember this error code being the Cyan print head is not performing as it should. A bad batch of Cyan was allowed onto the market a lot time back and the plumbing and print heads became bunged up, due to crystallisation within the hot wax.
Hope you have a service contract!
Good Luck.
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You can try to clear it with " press the yellow clear botton, then the numbers 1 - 0 -7 , then press and hold the red clear stop botton, till the screen changes... Then turn the MAIN POWER switch OFF & then back ON. If that will not clear the code, then let us know what the error code is , that is displayed on the display screen.... Good Luck
roblem : The machine displays an E674 code. This may be followed by an E677 code when the Fax pcb is removed. The imageRunner also has a Print Board installed.
Solution :
With the Fax Board and Print Board installed an E674 code occurred. When the Fax Board was removed an E677 code then occurred. Try removing the PDL Interface pcb for the Print Board from the copier. Reinstall the Fax Board, if the E674 code does not occur and the copier is capable of sending and receiving faxes, then replace the PDL Interface pcb because it may be faulty and causing the two E codes; E674 for faxing and E677 for printing.
Error code 31 is displayed when
the top front cover is closed and a defective
print cartridge is detected. It may take
the printer 10-20 seconds to determine if the print cartridge is defective.
Replace and reinstall the defective toner cartridge.
Those codes are related to an abnormal toner to carrier ratio. If you are getting multiple errors that could be a control board failure. I will consult Konica Minolta Solutions and post futher as the information becomes available.
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