Question about Dell Wireless Keyboard Optical Mouse w0147

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Wireless Mouse and Keyboard Connection Lost

About a week ago, my the wireless mouse and keyboard connection on my computer stopped working.  I followed the trouble-shooting steps and was able to restore the connection.  The problem is that every time I'm gone from the computer for an extended period of time or when I re-boot, the connection is lost again and I have to restore the connection.  What could be causing this to happen again and again?

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  • flyitfast Jan 10, 2008

    I have also lost the connection between the PC and mouse and keyboard. I cannot get it to reset. I have followed all the recommended troubleshooting steps, but nothing works. I even bought a new keyboard and mouse (wireless). No help . Are there settings that might have gotten messed up - it sure looks like the USB port could be suspect, but I have tried other devices on it and they work OK. Sure hope this is a problem for others and they have suggestions.



    thanks.................

  • Dunc52 May 04, 2008

    i have been using my dell wireless keyboard and mouse with my hp laptop for months. all of a sudden it quit working. i have another small wireless mouse that i use when i travel and it too doesn't work. i have no idea where to start. please advise if you can

  • Kay70 May 22, 2008

    my wireless mouse & keyboard just stopped working too. I've tried re-starting & it will work for a minute, then stop working again. I tried a different port connection to my computer - that didn't work. I've also replaced the batteries in both the keyboard & the mouse. I don't know what to try next. Any suggestions would be greatly appreciated. Thanks.

  • FAMERINDELL Jun 06, 2008

    dell keyboard and mouse stopped working. a tech reloaded word temp fix...now broken again. using on screen keyboard hlp!

  • Lisa Elias
    Lisa Elias Jun 18, 2008

    My new wireless keyboard stopped working but the mouse still works. Replaced batteries and reset connection button. still not connecting. Help

  • Anonymous Jun 22, 2008

    My wireless Dell keyboard lost the connection, I tried pressing the "green" button under the keyboard followed by pressing the wireless connector as instructed but still does not work. The mouse is working fine.

    I tried replacing the batteries twice as well as rebooting the computer just in case without much luck.

  • bobs babe Nov 05, 2008

    I just installed a Linksys Wireless Router and as soon as I did I lost the connection to my Dell Wireless Key board and mouse. Anyone know what to do to reestablish the connection?

  • Anonymous Dec 03, 2008

    You might try resetting the receiver first and then the keyboard. Be sure the receiver is close to the keyboard. You may have to press several times. Press the mouse reset button as well. I hope this helps.

  • cdc1 Dec 18, 2008

    My computer is on but I am unable to wake it up as the wireless keyboard and/or mouse don't seem to work. Both have new batteries, and I've tried to manually reset by pushing the green buttons on each and the receiver. When I turn off the computer and reboot it comes up, but cursor will not move.

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You might want to look into the settings on the wireless appliances they may be using a power saving setting. if they are wireless they run off batteries. Most devices now have a power save setting, most Mp3's do and most other decives as well check to see if this is the case, if not feel free to contact me and I will help you futher Thank You!

Posted on May 01, 2008

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Posted on Jan 02, 2017

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1 Answer

I bought a gateway zx series computer 3 weeks ago. the wireless keyboard and mouse that came with it has stopped working for no apparent reason. the computer says that it doesn't recognize the device. i...


hi Karnarc.
How do I troubleshoot my Gateway wireless keyboard and mouse? How do I troubleshoot my wireless keyboard and mouse?
If you are experiencing issues with your wireless keyboard and mouse not working properly, perform the following steps to troubleshoot the wireless keyboard and mouse.
  1. Make sure the USB connector from the receiver is properly plugged into a USB port on the computer. Some systems ship with the receiver already preinstalled in the unit itself. Please check your mouse to see if there is a receiver inside of the battery compartment door.
  2. Make sure wireless keyboard is not on a metallic surface.
  3. Ensure that the receiver is 8-inches from other electrical devices.
  4. Try plugging the receiver into a different USB port to ensure that the USB port is working properly.
  5. Check the batteries in the keyboard and mouse to make sure they are installed correctly.
  6. Test the batteries to ensure that they still have a charge.
  7. Verify the On/Off switch on the keyboard and mouse are switched to On.
  8. Some receivers, keyboards, and mice may have a connect button. If so, follow the steps below:
    1. Plug the USB receiver into a USB port on your computer.
    2. Press the connect button on top of the receiver and the button will blink.
    3. Press the connect button on the bottom of the keyboard to activate the wireless connection.
    4. Press the connect button on top of the receiver and the button will blink.
    5. Press the connect button on the bottom of the mouse to activate the wireless connection.

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Keyboard does not type


If all the keys on the keyboard have stopped functioning follow the instructions below to reconnect the keyboard.

This problem is likely to be a lost connection. The connection between the mouse and the USB mini-receiver or the keyboard and the USB mini-receiver can be lost due to several reasons such as:
  • Low batteries
  • Moving the USB mini-receiver from one USB port to another
  • Moving the USB mini-receiver to another computer
  • Plugging the USB mini-receiver into a USB hub or other unsupported device such as a KVM switch (your USB mini-receiver must be plugged directly into your computer)
  • Using your cordless mouse/keyboard on metal surfaces
  • Radio frequency (RF) interference of more powerful wireless devices such as:
    • Wireless speakers
    • Computer power supplies
    • Monitors
    • Cellular telephones
    • Garage door openers
Eliminate any problem sources mentioned above that might be affecting your devices.

Follow the procedures below to reconnect your mouse and keyboard.
  1. Make sure the USB mini-receiver is directly and securely plugged into a working USB port on your computer.
  2. Make sure the mouse is turned on. The on/off indicator on the bottom of the mouse should be green. If the on/off indicator is not illuminated, press and hold the red connect button on the bottom of the mouse until the on/off indicator is green.
    On / Off Indicator
    12145.1.0.jpg
  3. Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your mouse. This broadcast will last only a few seconds, so you must perform the next step quickly.
    12146.1.0.jpg
    Red Connect Button
  4. Quickly press the red connect button on the bottom of the mouse for 1 second, then release it. The power indicator will flash briefly and then turn green. The mouse is now connected to the receiver.
    12145.1.0.jpg
    Red Connect Button NOTE: Holding down the red button on the mouse for more than 2 seconds may cause your mouse to turn off instead of connecting. If this occurs, start again at step number 2.
  5. Move your mouse to see if the cursor moves. If the cursor follows the mouse movements, your mouse is now connected.
  6. Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your keyboard. This broadcast will last only a few seconds, so you must perform the next step quickly.
    12146.1.0.jpg
    Red Connect Button
  7. Quickly press and release the red connect button on the underside of the keyboard.
    Keyboard Connect Button
    11399.1.0.jpg
  8. You will hear a short beep. The keyboard is now connected to the receiver.
  9. Test your keyboard to see if it is working. If the mouse now works but the keyboard still does not, see Knowledge Base article 9144.

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I make oresumption that you have depressed the connection button under the keyboard to reset it?

If still a problem go to device manager and delete the wireeless keyboard so it can be discovered again.

Please rate my help++++Thanks for using FIXYA

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Hello-I just purchased a Verbatim wireless keyboard and mouse. They are working fairly well except that the keyboard loses the wireless signal on reboot and I have to reestablish the wireless connection.I...


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Most Bluetooth keyboards and mice are just Plug-n-Play and does not require any driver installation. You need to isolate the problem, please follow the steps below:

1. Make sure that the wireless adapter of your wireless KB and mouse is properly connected to the USB port of the computer.

2. Make sure that the USB ports of your computer are working.

3. Use fresh batteries for the KB and mouse.

4. After connecting the wireless dongle to the computer, turn on your KB and mouse (there should be an ON/OFF switch underneath).

5. Briefly press the connect button on the wireless dongle and then hold down the connect button underneath the mouse for five seconds and then release it.

6. Do the same steps for the KB.

Have a good day!

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Aug 23, 2008 | Dell Wireless Keyboard Optical Mouse w0147

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