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E-MAIL them back and let them know your situation. There must be a mix up somewhere. Also let them know if you have any documentation of registering it. Hope this helps.
I can help you reset and fix your Garmin Nuvi 265WT.
Erratic
behavior is an indication that the firmware / system software inside
your
GPS has been corrupted.
It is not necessary for your computer to be able to 'see' your Nuvi
in order for the firmware update to work. When it is successfully
updated, the Nuvi will communicate properly to the computer, and your pc will 'see' it,
and you can load your maps.
There are three steps to take to get
your Nuvi 265WT running like
new:
I can help you reset and fix your Garmin Nuvi 265WT.
Not
starting, getting
stuck on the flashing Garmin logo, or a message about not finding any
maps, are indications that the firmware / system software inside your
GPS has been corrupted.
There are three steps to take to get your Nuvi 265WT running like
new:
×