Cannon dr-2010c rollers not picking the paper

SOURCE: No paper detected

Try cleaning the rollers if that doesn't work, remove all of the rollers (feed seperator and retard) then simply reinstall them. This fixed the errors we had.

SOURCE: Canon DR 2010C not recognised by computer at start-up

Go here:
http://www.usa.canon.com/opd/controller?act=OPDSoftwareAct&fcategoryid=2341&modelid=16044
The one you want is the CP Upgrade 3090
Hope this helps
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Testimonial: "have not checked to see if the fix works yet"

SOURCE: My scanner won't scan. I

This may mean that something is using it or that something is interfering with it. Try turning everything off, your computer AND your scanner. Wait a minute or two and then turn your scanner on first and the turn your computer back on. When your computer boots back up don't open anything except the scanner. If your still getting the message then there is something else (another attached peripheral) that may be interfering with the scanner.

SOURCE: cannon dr-2580c it was not

I have many years experience repairing Canon scanners so here is my suggestion for you.

Can you see if the small grey roller on the top is turning when your trying to feed in a sheet of paper? If so then your problem is with one of the rollers in the back of the machine. If its not turning then you have either a belt tension problem or a bad pick up motor.

If the small grey roller is turning then lift up the top half of the scanner, another words open it up like there was a peice of paper jammed in it. With the power turned off to your scanner run your hand over the black rollers on the top they should all spin freely. The small black rollers are mounted on shaft and each row is on one shaft so those 4 or 5 shafts need to spin freely or the paper will not pass through the machine. If one of them is dragging or binding then there probably is gunk in one of the bronze rollers at the end of the shaft. If you can locate the bad shaft then you need to remove the silver plate that covers those shafts there are 2 or 3 phillips screws on each side of that silver plate (both sides) that need to be removed so you can have access to the bad bushing. Once you locate the bad roller and bushing to remove the bushing you push up on the spring clip that holds it in. There is a tab to push up on and then rock the bushing until it slides out of the machine. Once you have it in your hand clean out the gunk and use some white grease and then reinstall it back on the shaft and then reinstall the silver cover back on the machine the roller should spin freely now and your problem is corrected.

If its one of the lower rollers you probably will hear a metal on metal sound. If you try to spin these rollers by hand you will feel resistance since they are belt driven. If you push hard and they do all spin and you dont hear a metal sound like metal on metal or a squeeking sound your ok. If you do hear a metal on metal sound or a squeeking sound I would recommend you call your local Canon dealer for the repair only because taking the scanner apart is easy putting it back together again is a little tricky. I can explain how to do it to you but its time consuming on the reassembly.

I hope this helps you out with your problem.