Electrolux ES 416
The chain has too much slack.
Look in the manual
The chain needs to be tightened so that there is only a small sagging of the chain on the bottom of the saw.
Looking down at the saw there is a round knob just behind the saw blade.
Make sure the saw chain is in the guides.
Turn the knob counter clockwise to loosen and then clockwise to tighten the saw chain.
If they can't help, go direct at: http://www.stihlusa.com/contact.php Hope this helped. Please rate this response if it did. Thank you
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