I caused the problem, and since we are retired with our income shrinking daily, I am concerned that "the fix" will be way too expensive. While cooking, I bumped my cooling skillet too close to the Cook 'n' Vent. While placing hot food in the fridge, I pushed the button...the vent started down...and caught on the skillet. Soon as I could put the hot food down, I yanked the skillet out from under the vent...it continued down. When I put it up the next time I cooked, it worked fine...but will no longer retract. What am I probably looking at? Is this something my very handy husband can fix? If not, how costly is the fix likely to be. He thinks something is bent inside...please help. Loads of Thanksgiving family coming next week.
Sears labor is 137 plus parts. that is something that would need to be looked at. it could be a few different things. if he is handy he can open it up to see if anything is misaligned or broken. the vent may even just be a little crooked and once straight may go up and down like normal
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The exact thing happened to my wife during cooking for Christmas! Now we can't get it down...Did you ever get it fixed and if so, how?
I too have a Thermador Cook-N-Vent stuck in the up position. When I push the button for it to retract [do down], the motor comes on, but nothing happens. I push the button again and the motor shuts off. The venting fan still works fine. I am pretty sure I had a pot handle positioned so that the vent hit the handle and jammed on it when trying to go down.
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