Question about KitchenAid KSM150PS Artisan Series Stand Mixer

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Oil spilled during shipping

I shipped my KitchenAid Artisan model #KSM150PSWH and it arrived upside down and oil had spilled everywhere. It works fine, but makes a funny sound now. Any idea where the oil was from and why it would have spilled and what needs to be done? AND if it's a serious problem?

Thank you in advance for any help!

Lora

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  • gooch194 Nov 14, 2008

    Same thing happened to me.

    What type of oil/grease is used to fill it, where is the fill point, and to what level.



    Thanks.

  • cdw128 Nov 16, 2008

    The same thing happened to my mixer. What kind of oil do you use, where does it fill, etc.

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This kind of unit are lubricated with grase paste. If the unit stays inactive for a long time, or if the motor and gears are overheating the grease paste gets melted into thin oil, and that will cause the leak.
The oil leak is usually coming from the gear box inside the appliance.
To fix the problem the unit must be taken apart, and cleaned. After this step, there is need to spread again the grease, using special foodsafe grease paste.
Disassemblying the gear box is not that easy, you will need previous experience and a gear puller to do the job properly and safely.
This appliances are also held with security screws to prevent the users from taking apart the unit, and can only be disassembled using a Security screwdriver tip.

The grease can be purchased here, check at the bottom of the page: Kenwood chef food mixer Grease.

Posted on May 28, 2009

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