20 Most Recent KitchenAid 32685 Mixer Questions & Answers


This can be caused by a number of things. The first thing to check will be the carbon brushes located on the left and right sides of the unit. Just simply unscrew the caps with a straight screwdriver. Once removed your can clearly see the shape of the carbon brushes. If they appear to have little or no wear and aren't broken, this won't be the cause of this problem. Also take note when you take them out AND put them back in as they willl only fit ONE way. The next thing to check will be the main control at the rear of the unit. After removing the power source, you can also remove the rear access panel. A phillips screwdriver is required. Next after removing the panel, you can now see the main board. Inspect it for any immediate signs of broken or burned wires also check the bi-metal on the control itself, as this will often indicate a faulty board. If however, everything looks good visibly and you still have no power to the unit, the last possible solution could be that the power cord itself has an internal problem. Hope this helps

Thanks

KitchenAid 32685... | Answered on Dec 07, 2018


Switch may be defective

KitchenAid 32685... | Answered on Feb 03, 2017


Is speed lever literally stuck and can not be moved or is the motor speed always on high? The two have separate solutions.

The easy one is the stuck lever. Open the mixer up and see what is going on.

The other requires more effort. Again, opening things up is the first step. This time, however, simply removing the back cover should do. The most likely solution has to do with adjusting the control plate screws and the other may be replacing the phase board. See the Service Manual which can be downloaded at:

http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... | Answered on Oct 02, 2016


Check the motor carbon brushes, remove the back cover and check for broken or disconnected wires. Using a multi meter check the main cable for continuity from wall plug to the speed control board. That will be the black wire and the white wire at the bottom on one side of the control plate. After that check fields for continuity, that will be between the 2 wires on the bottom on the other side of the control plate and the brass insert inside the brush holders. One of the wires will be a circuit through the fields to one of the brush holders.

KitchenAid 32685... | Answered on Mar 02, 2016


Unfortunately, this not an uncommon problem.

There is some substance "gluing" the beater in place. Try using some rubbing alcohol where the shaft enters the beater and letting it soak for a while, adding more as necessary.

If this does not loosen it up, the next step is to go to a penetrating oil and seeing it it works better.

KitchenAid 32685... | Answered on May 14, 2015


Consult the Service Manual:

http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... | Answered on Mar 16, 2015


Sounds like the worm gear was stripped. This gear is designed to fail when the load on the motor is too great. This protects the motor from overheating and burning out. By the way, the mixer should not be used above the number 2 speed when using the dough hook.

The worm gear is not all that hard to replace although you will have to contend with a lot of grease. See the Service Manual:
http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... | Answered on Jan 24, 2015


The screw which can be seen at the pivot when you tilt the head back needs adjusting. Turn it counterclockwise a bit at a time until the beater no longer hits the bowl.

KitchenAid 32685... | Answered on Jan 24, 2015


These are two separate problems.
The beater is probably being held on by dried/solidified flour. Try keeping the section where the beater joins the mixer head wet with water to loosen up the dried "glue." (Give it some time.)

The oil leak is caused by the grease separating. You can try running the mixer on high for a few minutes to re-mix the grease. If this does not correct things, you will need to clean out the old grease from the gearcase and replace it with new. See the Service Manual at:

http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... | Answered on Jan 02, 2015


The Service Manual covers this:

http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... | Answered on Dec 14, 2014


You need the Service Manual which shows how to adjust the speed. You will be working in the vicinity of live 120 volts if you do this. Be very careful. You can download the Service Manual from:

http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... | Answered on Dec 14, 2014


There ate two ways to fix this problem, but first there is the matter of understanding what is leaking. The oil you see leaking is actually a food safe vegetable based gear grease. The grease separates during heavy use (years of service) or when the mixer has not been used for an extended period of time. (months or years) The recommended way to fix the problem is to do a full tear down then clean then add new grease and a new gasket, cost (By Kitchenaid at a KA service center) around $140.00 US + or -, It involves shipping and around ten days in time. The second way is kinda simple and does not cost anything. Get a towel, thick and soft to protect your finish, get your wife or husband, get an extension cord, spread the towel out on an open counter top, plug the extension cord into the outlet, turn the mixer upside down on the towel, have your significant other hold the mixer by the base while you plug the mixer cord into the extension cord, turn on the mixer no more than 2 or the second click on the speed control switch / lever, hold the mixer upside down like this while the mixer is running and keep it running for at least three (3) minutes, turn the mixer off and turn it right side up and turn on again for two minutes, then do it again two or three more times, upside down for a couple minutes then back right side up and so on and so on, after about 15 minutes stop. put everything away, you are done. What you have effectively done is re-mix the grease and it should be good for another couple of years. When it starts to leak again re-mix again. Or send it to KA for the rare and unique opportunity to spend a hundred bucks that you don't' want. hope this helps. By the way if you get some drops in your mix it will not hurt anybody. But you do not want to eat a great deal of it or you will require the use of a laxative afterwards.

KitchenAid 32685... | Answered on Jun 18, 2014


your mixer has a specific wattage that it is rated for, If the mixer trips the breaker at your panel try using another outlet in your house to make sure that it is the mixer and not the outlet socket. Then you need to try your brushes depending on age and use of the mixer they may be exhausted and a higher wattage draw may be causing the breaker to trip, if the brushes have at least 3/8th inch of black carbon left on them then sadly it is the motor, you probably need a new armature or a new winding or both, which would be a complete motor at that point. If it is the motor parts then the repair will require a FULL tear down at which time you may as well clean it up completely and add new gear grease and a new motor gasket while you are at it. .

KitchenAid 32685... | Answered on Jun 09, 2014


The KitchenAid website will have the information you seek

KitchenAid 32685... | Answered on May 27, 2014


In or out of the box? They get transported around here locally on a 13kg courier sticker.

KitchenAid 32685... | Answered on May 24, 2014


Unfortunately this model is not sold here so my advice can only be general advice. Over voltage will normally blow a PCB before the fuse has a chance to blow so you should be investigating that part first before looking for a fuse it may not have. It is only going to be fixed by an appliance repair technician, preferably one authorised by Kitchen Aid. As a rule I would not expect the PCB to be repairable after double over voltage. It is probably going to need for it to be replaced. Now is probably a good time to enquire with your Kitchen Aid repairman to see if conversion to your UK voltage is economic or possible as money is going to have to be spent anyway.

KitchenAid 32685... | Answered on May 12, 2014


It is likely to be one of two things, Too much friction in one of the gear or motor bushes or a faulty motor armature. Put it on high and switch it off at the wall, if it seems to stop rather quickly then look for a binding bush. If it stops over several planetary revolutions then I'd be looking at the motor. A Kitchen Aid service person will easily be able to sort it out for you.

KitchenAid 32685... | Answered on Apr 27, 2014

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