Hi from retired Englishman in SW France,
I would expect that sort of information to be contained in the standard manual; there is not likely to be a specific 'cleaning' one.
Unfortunately FixYa cannot provide manuals direct - members of the forum are just people from all over the world, probably working from home, and not representing any particular manufacturer ;-0)
Manual
You will need to type into your search engine/web browser '(make model number) washer manual' and you should be presented with a number of sources from which you can either download for free or have to pay a nominal amount.
You could also try the manufacturer's web site direct ;-0)
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C.
Hello 2cats - First, is the drain pump making a humming noise? If so, the unit could possibly have a restriction in the drain line. Try setting the cycle to spin only and verify if water pumps out. Other possibilities could be a faulty door lock, timer, pump, or control board not communicating correctly. In this case I would contact a professional to move forward accurately to properly diagnose and repair the washer.
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