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Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles. If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive. It may be more cost effective to buy a later model and better printer than replace the print head.
Possible causes: Empty cartridges or new cartridges with cover strip still on the contacts, plugged printhead, wipe with warm water on paper towel to see if all colors are there, also physicallyclean the black cartridge. Try to print. If not working, use the printhead clean and or prime in the printer's maintenance tab.
Try this. Push the copy and cancel buttons together for about 3 seconds. Then release. The printer should push a blank piece of paper through. Try to print.
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