Is your radio come with remote control? you can confirm other function with remote control, if still working, then most likely the face plate connector connection is loose, you have to dismantle the radio out from car, and then open out the side screw secure the face plate to radio body, Unplug the face plate out from body and re assemble back to test.
SOURCE: how do I set radio stations into my car stereo?
have you tried just holding the preset button down ??
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