Creative Labs Zen Touch MP3 Player "buttons touchpad dont work" Questions

...touchpad stays on and it wont turn on anymore. As anyone been able to solve this problem ? Many thanks. I work for Coby technical support. Our customer service phone number is 1-800-727-3592. Thanks ...

buttons on the right hand side have stopped working. any idea how to fix or where i can get this sorted out. This isnt a solution but an additional request for help since I dont think it takes much to