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Question about Creative Labs Zen Touch MP3 Player

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Buttons i dropped my player and the scroll and all the buttons on the right hand side have stopped working. any idea how to fix or where i can get this sorted out.

Posted by john shea on

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Anonymous

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This isnt a solution but an additional request for help since I dont think it takes much to "break the touchpad" I stored mine in my purse for a while the purse was full to a level of "cozy" but not cramped and my touchpad also stopped working properly!!!
According to creative, changing the sensitivity is supposed to help (how the heck is this supposed to help when you cant get to the menu option??), they also said reformat (i tried 3times it didnt work), and the other thing ive seen is people say take it apart and clean it, i have not been this ballsy as of yet but may try. one other thing is some one said this maybe temperature related that if its too cold it may not work properly. (didnt work for me either).

Posted on Jan 31, 2008

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http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe


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4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.

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7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
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