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Car thinks door is closed, press "lock door" on key-fob to shut off all lights & have radio running. Remember to press "open Hatch" button on key- fob before actually closing hatch to automatically flip hatch latch back to the open position. https://www.cargurus.com/Cars/Discussion-c23259_ds589853
https://www.youtube.com/watch?v=UacxDcuGjUY
Probly a motor or module issue. Take out the fuse if its not connectd to other systems. Or unplug wiring to mechanism..may need to unscrew hatch panels. Openin it by hand can save$and headache
If your hatch opens by itself with a push of a button, you will have to replace the door open and close motor located in the left rear of car. If your hatch is manual, you will just have to replace the hatch struts.
There should be two hydraulic struts - one on either side of the hatch/tailgate. If these struts have failed, the hatch/talgate will not stay open. Also, since these struts are compressed when the hatch/tailgate is closed, they provide positive lifting pressure when you unlock the hatch, pushing it away slightly from the latching mechanism. Replace the struts, and you should be all set.
how are3 the gas cylinders...are they supporting the weight of the hatch?
if there is a leak the cylinder cannot support the weight of the hatch itself causing it to sit back down and lock the hatch again.
replace the hatch struts. I'm assuming you're talking about the back hatch. There should be 1 or 2 struts (look like shock asborbers), they've probably gone bad.
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