Samsung SPH - Recent Questions, Troubleshooting & Support - Page 4
How come my straight talk zte cell phone wont turn on?
Two possibilities
- The battery is not charged and/or completely connected
- The phone is dead
Try turning it on with the battery in AND with the phone plugged in to the wall charger. If it continues to do the same thing, return or exchange it.
Cannot free the device
Usually if it doesn't ask for unlock code it means it may already unlocked. try going to mobile networks and choose one that's appropriate to your new sim card. hope this helps
4/19/2014 4:43:34 AM •
Samsung...
•
Answered
on Apr 19, 2014
I attempted my unlock pattern to many time now my phone is locked
you will have to do a master reset....you will loose everything on the phone....it is important that you create a google profile, which will back up all your contacts....
- Remove and reinsert battery.
- Press Volume down, Send, and End keys until reboot option pops up.
- Scroll to wipe data/factory reset, then press OK.
- Press Volume up to hard reset the phone.
- With reboot system now highlighted, press OK to reboot the phone.....
if this doesnt work is because your phone doesnt have the harware keys firmware update... need to take it to a repair center and have do a software reflash
Unlock phone
This requires a hard unlock with cables. We can remove the lock code for you for $19 including return shipping. Please reply for further instructions.
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