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The Plantronics 500A is the base for the 510S system, the headset may
need to be re-paired to the base unit to make sure that it has a strong
link or connection. Here are the links below for the pairing
instructions, and also the user guide.
Here are the pairing instructions for your Plantronics Voyager 500A base:
On the base, press and hold both speak volume fine adjust buttons until
the blue talk/on line indicator light and red power indicator light
start to flash.
Now put the headset into paring mode that you will be using with the base. Pairing is complete when the talk/on line indicator on base illuminates solidly. Here is the link to the 500A user guide: Plantronics Voyager 510S User's Guide
Make sure that the Plantronics 500A base inteli-sensor switch is set to
the number one setting (should be set on the one line, not the two line
setting, on the right side of the 500A base unit). Also if you are
using an EHS (Electronic Hook Switch) instead of an HL10 Handset Lifter,
that could be the issue as well. The only other thing is to check the
user guide for the hearing aid and make sure that there is not an "auto
answer" setting that may need to be turned off. Here is a link below for the
500A / 510S user guide.
Unplug the AC power from the Plantronics 500A base, leave it unplugged
at least overnight if possible, no lights should be illuminated on the
base. Then plug the power back in, charge the headset, and try
re-pairing
the headset to the Plantronics 500A base unit. Here is the
link for the pairing instructions:
The Voyager 510 headset that's used with the 500a is compatible with
most mobile phones. The link below has information that can be of benefit to
you, especially page 5 (powering the headset on / off to reset) and page
6 (pairing). Plantronics Voyager 510S User's Guide
Make sure that the Plantronics Voyager 510S / 500A headset is powered on
(remember that it has an individual power button on the actual
headset), and that it is paired up to the 500A base unit. Below is a
link for the user guide.
I am putting the link for the user guide for the 500A amplifier below. Look at
page 9 for Mute Button instructions. This should help you to determine
whether your headset is muted or not.
The attached link for the Plantronics 500A/510S should walk you
through the set-up process. Make sure the configuration dial is
correct (usually on #1).
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