Anonymous Posted on Jul 19, 2011

Screen is black after the initial white screen that displays "Philips" Sound there but black screen with no picture Menu does not show either Nothing but black

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Anonymous

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Posted on Jul 19, 2011

Anonymous

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I believe a firmware update can fix this issue. However to be sure I would need your entire model number, including the numbers after the slash. You can put that entire model number into Philips support website, http://www.usa.philips.com/#/headernav/consumer/

Once you get to your TV's support page, you can look on the right hand side and find the firmware information. First I suggest you read the Read Me file to familiarize yourself with the update process and what issues it fixes. Then you can download the firmware to your computer so you can upload it to a USB drive to perform the update.

Hope that helps!

lgbass1332 Aug 23, 2011

It did not solve my problem. Nothing happened. I do not even know if the update occurred on the tv, because nothing changed. The tv never turned off, nothing flickered. I did not hear anything, so all I can say is that it did not fix my problem. Note: unable to get to the menu to check it manually, bc the screen is still black

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