I need an instruction manual and parts manual. Lost part of the egg cooking section and reed to buy a replacement part.

Hello, Sonya -

There is more than one brand of microwave egg poacher. Since I have no idea what brand of microwave egg poacher you have, I am providing you with more than one set of instructions, with hopes one set of instructions is for your brand.

See:
http://www.melaniecooks.com/how-to-cook-eggs-in-a-microwave-egg-poacher/960/
and
http://progressiveintl.com/assets/docs/gmmc71_eggpoacher_uc_english.pdf
and
https://www.leaf.tv/articles/how-to-use-a-microwave-egg-poacher/
and
https://www.youtube.com/watch?v=kCwUZ0NpmPY
and
https://sistemaplastics.com/assets/files/Egg_Poacher_Instructions.pdf

Best wishes.

Google search make model manual

Here is the manual/instructions. Happy Cooking!
http://dl.owneriq.net/0/091f62dc-c481-420a-95d7-0b2defa8b0b7.pdf

You can cook perfect soft, medium and hard boiled eggs at the touch of a button.

Egg Genie cooks up to 7 eggs at once-with no guesswork, no underdone or overdone eggs.

Just add the indicated amount of water.

Press "on"and your work is done.

The Egg Genie automatically steams eggs and alerts you when they're ready.

Egg Genie cooks up to 7 eggs at once-with no guesswork, no underdone or overdone eggs.

Just add the indicated amount of water.

Press "on"and your work is done.

The Egg Genie automatically steams eggs and alerts you when they're ready.

Here are the amounts in teaspoons of water:
4 tsp = 6 soft boiled eggs
5 tsp = 5 soft boiled eggs
6 tsp = 3 soft boiled eggs
7 tsp = 1 soft or 7 med
8 tsp = 6 med boiled eggs
9 tsp = 5 med boiled eggs
10 tsp = 3 med boiled eggs
11 tsp = 2 med boiled eggs
12 tsp = 1 med boiled egg
14 tsp = 7 hard boiled eggs
15 tsp = 6 hard boiled eggs
17 tsp = 5 hard boiled eggs
18 tsp = 4 hard boiled eggs
20 tsp = 3 hard boiled eggs
21 tsp = 2 hard boiled eggs
23 tsp = 1 hard boiled egg

http://www.westbend.com/catalog.cfm?dest=itempg&itemid=3733&secid=87&linkon=subcategory&linkid=91

Link for TEM500 model. Replacement parts are available at westbend.com, select "support", "replacement parts", "back to basics", "toasters", and then select your model.

Egg Genie is sounding the finished alarm before the eggs have time to cook.
We have tried to add more water and restart the egg genie, nothing is helpin.

sorry to say no parts made for this unit . happy shopping

Welcome to FixYa! If you are happy with my solution and are able to get what you need, I'd appreciate a rating so that I can continue to improve my service (and make my boss happy). Now to your issue.

Nordicware does not publish their manuals so I am providing you with a number where you can get a users guide mailed to you free of charge.

Call their consumer services department at 1-877-466-7342 8:00am to 4:00 pm CST and we will be happy to send you the directions in the mail.

I hope this solution helps you enjoy your egg cooker for years to come and thanks for using FixYa!