My dell wireless keyboard doesn't work the mouse works

Please add more information to get specific assistance. Are these wireless devices? If wired, do they use USB or PS/2 connections.

For wireless devices, try replacing the batteries and resynching to the receiver. (You may want to check putting the receiver in different USB ports.)

For wired devices, disconnect and reconnect. For PS/2 devices, you will need to restart the computer to check if the devices work. For USB devices, try connecting to different USB ports.

Next step, try using a different keyboard and mouse (that work on another computer (stick to USB or PS/2 to match the current pair)). Try a wired set if the problem is with a wireless pair. If those work, continue diagnostics on the wireless keyboard and mouse. Check if the mouse and keyboard work on another computer. If they don't work with another computer, replace them.

If another USB keyboard and mouse pair don't work in any port, your USB ports may have failed. Check if even one port works enough to access the Device Manager. (Start > Control Panel > Hardware and Sound > Device Manager (Win7); similar directions in other versions of Windows) Check for a problem with the drivers (For USB ports, scroll down to the USB drivers and look for a triangle with a yellow exclamation point or red x). Try to update the driver or roll it back. If that doesn't help and one USB port works, a USB hub may solve the problem.

Otherwise if the USB or PS/2 ports do not work with any devices and the driver fix doesn't work, then I'd suspect a problem with the ports on the motherboard. Replace the motherboard/computer.

I hope this helps.

Cindy Wells

the problem is that most Wireless Keyboard and Mice combos use Composite USB, the KVM however is expecting one signal on each entry port (one for mouse, and one for Keyboard).

replace yoru wireless Combo for a standard Keyboard and Mouse to make this work.

A work around would be using a MS Wireless Mouse and a different brand of Wireless Keyboard using both Wireless receivers and plug them into different ports on the KVM

Please follow the bellow steps to setup the wireless mouse and keyboard again.
1) Check whether the batteries are working in the both device.

2) Connect the 3rd kit with the PC in the USB port (receiver).

3) Press the knob for wireless activation on the receiver along with the same of the keyboard (back side of the keyboard) for 4-5 seconds. It will activate keyboard.

4. Now press the wireless knob of the keyboard as well as of the mouse - mouse will start to work along with keyboard.

Hope the solution will work fine.
Thanks for using FixYa.

hi
just go to control pannel , select bluetoth option , paur your dell device with the system you want to work and it will work fine.

if your mouse is working. it would be the keyboard it self.. cause dell has bout wireless mouse and keyboard.. do you have warrenty on your system.. dell can replace the keyboard for free..

I make oresumption that you have depressed the connection button under the keyboard to reset it?

If still a problem go to device manager and delete the wireeless keyboard so it can be discovered again.

Please rate my help++++Thanks for using FIXYA

Try to re-connect the mouse and keyboard using the connect buttons on the keyboard/mouse and the receiver to the computer.

sounds like you need to resync the mouse to the wireless receiver that is connected to the computer.

If you need further help, reach me via phone at https://www.6ya.com/expert/mark_445a24324be9eb03

What o/s are you using? If Vista(and your mouse works) you can access the onscreen keyboard to log into your computer and access the utility to reconnect your keyboard.

My Dell wireless keyboard doesn't work. I replaced the batteries in it and pressed the green button on the back of it then the button on the wireless thing plugged into the computer. That light blinks for a few seconds then stops but the keyboard still doesn't work. My wireless mouse works fine.