It should be in playback mode. It doesn't matter if you plug in camera first or computer first but it does matter that you have to first install the proper drivers for your camera on your computer. The proper drivers is on the CD that came with your camera. Install that first before connecting your camera to your computer. Personally, I don't like to connect camera to computer unless I'm doing an update to the firmware. I would suggest buying a USB memory card reader if your computer/laptop doesn't have one already. Then I upload my pictures by removing the memory card from the camera and plug into the USB card reader. Best of luck.
Try this steps1 Turn the camera off
2 Plug in the camera to the computer using the USB cable
3 Turn on the camera
You should see your camera and should be able to upload your pictures to your computer.
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