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As newer bluray movies come out they are constantly tweeking the format. More then likely you need to update your bluray players firmware or software. There should be an option under the menu for the bluray player to update the unit of course this will require that you have it hooked into the internet via ethernet cable or wifi network.
Will your machine play standard movie DVD discs? if it does then the laser pickup assembly is the problem. The blue ray discs require a higher precision tracking to offer better resolution.
Bluray players have to be updated periodically because they are a technology in progress.
The good thing about bluray players is that you can perform the maintenance on them at home yourself and not have to buy a new bluray player when the content in the discs are changed. You can also take the unit to a Best Buy and a member of the Geek squad will do it for you for a charge.
This is the link to the update file. http://www.samsung.com/us/consumer/tv-video/blu-ray/blu-ray-players/BD-C5500/XAA/index.idx?pagetype=prd_detail&tab=support Click on the "Support & Downloads" tab and click "Firmware" you will see a .pdf file that contains instructions, The other file is the firmware update that you need.
Check your firmware version by turning on the blu ray player with no disc inside. Press the setup button on the remote control and choose settings. Choose version. You should have Version HU9071500. If you do not you will need to perform a firmware update. If you have the current version your drive might be bad and the unit would need to be repaired or replaced.
You need to contact you blu ray manufacture and register your player with them and ask if they could send you out a firmware disc to pop into the player and download the new firmware....takes about 10min or less after you get the disc.
I have the same problem with the same movie you need to connect the bluray player to your modem and update the bluray to be able to watch newer blurays
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