I SUBMITTED AN ORDER TO THE SEWING CENTER THAT you SENT THE ADDRESS TO AND THEY SENT ME AN E MAIL BACK STATING THEY WERE CANCELLING MY ORDER DUE TO BACK ORDER FROM SINGER CO. THEY CANCELLED ORDER AND REFUNDED MY CREDIT CARD FOR THE AMT CHARGED. PLEASE CONTINUE TRYING TO HELP ME AND WILL I BE CHARGED 5.00 AGAIN THANKS Joanne Capps \ [email protected]

I can not find it either! I talk to the company that shows first on the list when you go into google and they apologize as that sewing machine center does not sell them since 2009. I asked if they could trouble shoot it with me as when I turn it on has a non stop laud sound. They insisted that they could not help. I asked them to remove the item from the website if they do not sell it or can not provide service for it. They did not wanted it. THAT SEWING MACHINE company just want to use it to bring more customer to their website....THEY DO NOT CARE ABOUT ANY CUSTOMER SERVICE. Bad Business do not purchase from them as they can not stand and provide service for the products they sold you.

This sounds more like the motor is bound up. The other solutions are, check for thread wrapped around moving parts, any belts that may have become displaced.

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Mine was doing the same thing. I called Singer and if the reverse stitch is working fine, it's a problem with the foot pedal. They sent me a new one under warranty. If the reverse stitch is having issues as well, then it could be a problem in the machine itself.

when I contacted rowneta about this they ask us to contact the repaire shop IN small appliance in NY I did mail them unit after stating the problem they have send me mail that They are unable to repaire the unit because of unavailability of parts and now they want additional amount to send me back the unit. Its just redicules to spedn 35% of cost to received unrepaire they could have told me before hand by model number and type of problem that they are unable to repaire This is really cheating on part of rowenta and repaire shops SO be carefull before you send it for repaire

You can email [email protected]. and ask for refund in your previous problem.They usually reply within next working day.

If you live in Michigan, Gall's sewing centers can fix them

The fix is easy, order the trigger that has an actuating tab that is probably broken off. Gently pry up the blue cushion from the front to the back near the cord and you will see the tab lying over the switch. I order my parts from the Rowenta Region Service Center below:

California Electric Service in Concord CA (it is the only Rowenta repair station in California) go to either of the following addresses:
their website is: http://www.californiaelectricservice.com/
or tech service: [email protected]

Keep us informed as you resolve and solve the problem. It is a fine machine and well worth the repair.

There are several small appliance repair shops listed in the yellow pages. I found numerous listings in Miami.

Contacted Shark customer service and they emailed one. My product was the EP 8000 which is no longer produced. Sent the revised manual that is only a bit different for the EP 8001. Call them, they are very nice.