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Posted on Jan 21, 2011
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When I press the voicemail button to get the messages instead of going right into the voicemail messages, it just keeps ringing. The display says "Ringing ST26"

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  • Expert 225 Answers
  • Posted on Jan 21, 2011
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The voicemail system is not answering. Often on Toshiba systems the voicemail is a seperate PC based unit. Try locating voicemail and check for power or reboot. If this is a PC based voicemail, a common failure is the voiceboards in the PC that allow calls to be answered by the voicemail. If you detrermine that voicemail is running but just not answering, a bad voice board is the likely cause.

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Voicemail button redirected to phone line

If, perhaps you mean "it rings another one of our..." Phone Extensions, then just press the illuminated red message button, go to the ringing phone (the extension number will appear on your phone if you have a display phone) and answer the call by lifting the phone off-hook, then hang it up. Now the message button on your phone will work normally. What happened was that the user of the phone that was ringing when you pressed the button had inadvertently left you a "message waiting" after they called your phone on the intercom. By pressing the message button on your phone, you returned their call, and by answering the return call, you cleared the message waiting indication on your phone. There can be more than one message waiting, so if the light is still on after you clear the first call, using the procedure above, do it again and again until each call is returned, answered and cleared.
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Our school has a Siemens 500 OptiPoint 500 advance phone that has a greeting one. Can't find out in any of the manuals as to how I can go about changing it. Can anyone out there help me?

We always programme the voicemail to 555. If you have something different change what is below, which is our 'one sheet' user guide from www.dschiltern.co.uk

All Types of Phones


1. Your mailbox number will be the same as your extension number.

2. Default password is 1 2 3 4

3. Voicemail group number is 555 (unless programmed differently)


Before callers can leave voicemail messages you must activate your mailbox and record your greeting message. We would suggest something along the lines of


"You are through to the voicemail of . . . . I am sorry I am unable to take your call at the moment but please leave a message after the tone and I shall get back to you "


To Record Your Greeting Message


1. Dial the voicemail group number (usually 555)

2. Enter your password (default is 1234)

3. Keep pressing 3 to scroll to greeting messages

4. Press 8 to toggle between your two greeting messages

5. Press 0 to change the message and follow the instructions.


To leave voicemail just press 'Release' or hang up.


Responding to Voicemail


On a display phone you will see "You have messages" on the top line and "Display messages?" on the bottom line. Press tick twice to go to voicemail and then enter your password.


On Siemens 'Entry' phone or display phones with a 'voicemail' button, just press this button and enter password when asked.


On ordinary analogue phones you will get broken dial tone. Dial the voicemail group number (usually 555) and enter password.


In all cases you will then be able to listen to your messages.


To delete a message press 0. It will ask you to confirm by pressing 0 again.

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I have 7 Nortel t7316E handsets with only one ringing on all calls received I need to program another phone to ring also so I can have another person answer phones from another extension.

You will need to change the programming for the ext that you want to have the lines appearing on.
Enter programming - Feature **266344
PW - 266344
Press the show key - (top right arroe that is lit on the display)
Enter the ext # you want to change
this will bring you to line appearance press top r arrow
line assignment press top right arrow
show line - enter 001,002 or whatever line(s) you want to ring.
press the change softkey for each line to appear and ring instead of unassigned. Press the next (bottom r arrow) to go through each line after entering 001....
then release.
*** Make sure the sets you change are not forwarded to voicemail after a certain amount of rings otherwise all calls ringing on the newly programmed set will go to that persons voicemail.
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My voicemail stopped working. The phone rings and rings but doesn't go to voicemail.

Press Speaker
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Press Speaker again
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I have the same phone and had the same problem. I had almost 50 voicemails meaning I had no room for anymore voicemails.

When listening to voicemail (done by pressing envelope button) press the left hand key under the display; the one with _ symbol on it and it will delete the message.

I couldn't find anyway to delete all the messages at once, I had to go through all 50 and press that button each time but now my voicemail is empty :)
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Sounds like the call forward no answer isn;t set up on your extension. The first thing to do is to find out what the voice mail pilot number is. That's done by pressing feature 982. The display should say "set:xxx". The set number provided is the voicemail pilot number. Next you'll need to enter system programming. Programming is done on 7310, 7324 and 7316 type sets. Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you want to change call forward no answer on.
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Press the next key (bottom right arrow) .
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press theshow key (top right arrow)..
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Cannot retrieve voicemail

When you press the message button, look at the display. Is it really going to the VM extension or is it going to another phone? Othre people could have left you a message by calling you and pressing the MESSAGE buttone either on purpose, or by accident.

You can clear ALL message lights from your phone by dialing *700 plus your extension and #. Of course you can access VM by dialing the VM extension, usually 165 or 500 from the intercom.

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I understand that you would like to bypass Auto Attendant for your lines.
On extension 10 or 11
Feature 00
Left Intercom, Left Intercome
#208
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Press Feature 00
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Can you dial into voicemail and check your messages? Maybe the voicemail is down.
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I'd check to see what the phone thinks your voicemail number is. Go to your message menu then press the softkey for 'Options', then 'Voicemail Setup' and see what phone number it has listed.
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