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I am writing to report a problem with my Opal M4002A MP3
player.
It no longer works and I would like to request a new player
be provided. Of course we can negotiate an equitable solution.
This was purchased on 03-25-08. Earlier
this week, I was listening to it and suddenly it made a shrieking, screeching
noise and quit working. It won’t even charge. I have tried
different USB ports, I have reinstalled from the disk. I have checked for
problems in the cord. Nothing I do resolves this problem .I
took it back to the retailer where I purchased it (Wal-Mart). Their
policy for returns of MP3 Players is an astonishing and incredible 15 days
only. I
hope your return policy is more realistic. Please contact me so that we can
work this out.
Deanna Muse 660-619-1180 1115 E. 6th St., Apt. 2 Sedalia MO 65301 [email protected]
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I
had all kinds of problems with my RCA Opal 2 GB Digital Media Player - M4002,
but after I Downloaded and installed "Opal Firmware (Version 2.3)" from the RCA
web-site
below http://support.rcaaudiovideo.com/downloads.aspx?product=192 All my
problems were solved and it works great ... I hope it can help you
Go to eBay,and look for the USB cable( About $ 4.00) for the iPod nano, it works for the Opal,I ordered one,and it is fine.It has a USB connector on one end,and the plug for the Opal.You plug one end where the earplugs go,and the USB connector on your computer.You have to let it charge at least for 3 hours.
Disable the auto-sync option in Windows Media Player, and then delete the songs again from Windows Media Player. If auto-sync is not disabled, then those songs will never go away.
Call RCA, and find out if you are still in warranty. Except in rare locations like Philadelphia, there is no Mp3 repair svc that will fix this problem.
I have an Opal 2GB mp3 player just like yours and I accidentaly busted the screen on it, so I e-mailed the RCA company, they e-mailed me back telling me that I voided the warranty, and I would have to send it back and pay 55 dollars to get a new one, because they don't sell the individual screens.
Mine didn't recognize either, so what I did is go into the device manager, find the opal in the listings, double-click, disabled the device, re-enabled it, at which time it shows that there's a firmware error. I then re-installed the driver from the cd, unplugged the opal, plugged it back in, and for whatever reason, the computer then recognized the opal as a mass storage device, instead of a portable music player. The computer now sees it everytime, and all I have to do is drag and drop any files I want into the opal. Works like a charm. Hopefully RCA will provide an updated firmware program in the near future, but this might work for you for now. Good luck!
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