If otherwise the camera is taking pictures and working OK, then we can assume that the lens mecchanism has jammed in and needs a mechanical reset. Use good tools to remove carefully. Keep the entire ecrew and remove , make notes of the screw, position if needed. get access to the front hood and look for faulty mountings or alignment issues.Look at the motor on the lens mechanism remove and use a tool to roll the gear to see if the lens moves in/out. if not check for locked dirt or misalignment. Set accordingly. It may require a lot of patience to sit with a proper lighting and look into this issue. Hope you get this right, good luck.
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