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Posted on Aug 14, 2010
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OfficeMax (0M96431) Shredder\r\n ATTENTION LIGHT STAYS ON SOLID -... Answer Failed: retry attention light stays on solid - won't take paper in or go into reverse - have emptied bin, cleaned... (More) (More) ATTENTION LIGHT STAYS ON SOLID - WON'T TAKE PAPER IN OR GO INTO REVERSE - HAVE EMPTIED BIN, CLEANED OUT CUTTER WHEELS.

1 Answer

ka4iup

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  • OfficeMax Master 4,062 Answers
  • Posted on Mar 16, 2015
ka4iup
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Joined: Mar 16, 2009
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Have the unit serviced by a office machine technician. This sounds like there may be a problem in the gear drive, which you will not be able to access or repair.

4 Related Answers

Anonymous

  • 25 Answers
  • Posted on Nov 01, 2008

SOURCE: working great until i emptied it now nothing is working

There is a sensor at the back, you can only see a small slot with a little piece of metal, the actuator, that when the top section, the shredder, is in its rigt place in contact with the box will function.
GOOD LUCK.

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dick davis

  • 610 Answers
  • Posted on Nov 11, 2009

SOURCE: SHREDDER INDICATOR KEEPS COMING ON WHILE SHREDDING

look for two LED lights where paper falls into bin and wipe them off, but the sensors could be faulty as well. I have seen both.

Anonymous

  • 1 Answer
  • Posted on Mar 02, 2010

SOURCE: I have a shredder from Staples and need to know if

A shredder at our office had the same problem. Take out the bin & turn the shredder upside down. There is a sensor on the bottom that looks like two led lights. If it is covered with paper dust, the shredder will think the bin is full. It might work if you simply wipe it off.

The sensor can be hard to find if it is really dusty, so just wipe off the entire pottom really well.

Anonymous

  • 1 Answer
  • Posted on Oct 02, 2010

SOURCE: office max shredder, says bin full but its not,

I had the same problem. I found that the sensor on the shredder is light sensitive. The viewing window in the bin was letting too much light in and was triggering the bin full light to turn on. I covered the window with a piece of paper and then restarted the shredder.It worked fine after that.

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My office max shredder OM99729 light says it's on but it does nothing and it has another light that says attention but nothing! ANY ideas?

it means your "Trigger" for a Jammed piece of paper is stopping it from running, sounds like something is Wedging it from turning, unplug and look into it for jammed up paper or a staple.
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Office max shredder, says bin full but its not, only half full

I had the same problem. I found that the sensor on the shredder is light sensitive. The viewing window in the bin was letting too much light in and was triggering the bin full light to turn on. I covered the window with a piece of paper and then restarted the shredder.It worked fine after that.
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Solution: called customer support, who said "It's broken.? But, it was still under warrantee, so I sent it back for a new one.
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WHICH OF THE PLASTIC GEARS FAILED? FELLOWES HAS A REPLACEMENT THAT CHANGES A PLASTIC GEAR TO A STEEL GEAR-A GREAT IMPROVEMENT.
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Why won't my shredder shred paper?

Hi mbbrown

Make sure you're getting power to the unit, check the wall socket works and is turned on (n/a in all Countries) and change the fuse in the plug for one with an identical rating (n/a in all Countries). Check the socket works by trying something else such as a lamp.

If the shredder has a reverse switch run it in reverse for 30 - 60 secs then try again.

Does this help?
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My paper shredder powers on, but the blades dont move in the forward or reverse. any suggestions?

Look for a wadd of paper jammed up in the blades, it don;t take much to plug them up you can over look this very easely. DFD
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Office Max Shredder #OM96146

Don't open it, check on product warranty policy and take it back or send it in.
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