Call customer service from your service provider.
AT&T Customer Service 1-800-288-2747
You can also try a soft reset on your phone with the phone ON remove the battery wait 5 seconds put the battery back in the phone and turn it back on. Or you can do a wipe/hard reset
Samsung GT-i9000 Galaxy S hard reset
1. Turn off the i9000 phone or take out the battery and reinsert it.
2. Hold the Volume Down button
3. Press and release the Power button
4. Select Clear Storage by pressing the Volume Down button
5. Press and release the Power button
6. Press Volume Up to confirm i9000 master reset
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