Dell e173fpc Display Issue

Your monitor should turn on without a source and display the floating 'Dell - self-test Feature Check' message. If it does not, verify the power LED is on "GREEN" and indicating either power on / diagnostics mode or "Amber" power saving mode. If neither indication you have power problems. If these symptoms do not apply, shine a light on the sceen and see if there is a faint image. If this is true, you have backlight problems.

Dear,

To rectify your problem, Perfrom these steps.
Self-Test Feature Check (STFC) Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1. Turn off both your computer and monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog(blue connector) cables from the back of the computer.
3. Turn on the monitor.
4. 
   

1.After turning on the projector, press "+" and "-" buttons on the control panel
simultaneously for 3 seconds and release the buttons when screen goes blank.

2 Press "+" and "-" buttons again to exit the diagnostic mode.

3 While in Self-diagnostic mode, the screen will run a seven-color-cycle test as
following:
Red--> Green--> Blue--> White--> Watchet Blue--> Dark Green--> Yellow.

Ensure that the colors of the test pattern are correct.

Contact Dell if the colors are not displayed correctly.

need to find out if the issue is with the display, power chord, vga cable, vga card or the connectors...

1. disconnect all the cables from the LCD or the monitor, now just connect the power chord and power on the display and now see if it gives you any display

2. Try swapping the power chord with the tower (if its a desktop).

3. Try and change the VGA or the HDMI cable to test if the issue is with the cable or not, (the cable that usually goes from the back of the display to the tower)

If the issue is with video card then launch PSA on your Dell machine and perform LCD bist test.

To launch PSA:

1. Restart the system.

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2. At the Dell logo screen, press <F12>.
Note:
Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen.
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3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin PSA.

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4. Write down any error codes listed.


Steps to perform LCD BIST after PSA is launched:

1. Watch the screen and listen for the color bar test prompt tones emitted by the PSA Diagnostics. If the screen is visible, one will see the PSA diagnostics draw a series of multi-colored bars across the screen. When completed, a prompt asking if the pattern was seen appears, accompanied by a brief series of tones.

2. Press <N> or wait approximately 30 seconds to fail the color bar test.

3. Watch for the LCD BIST color generation and listen for the beeps every 2 seconds that indicate LCD BIST is running.
LCD BIST runs for approximately 20 seconds, then stops. The 3-3-3 or 3-3-4 error code is then displayed when the LCD BIST is complete. If LCD BIST does not initialize, then the system may not have been upgraded to PSA version 3019.

Hello,

You have a unit with a failure in the backlight power supply. This is a common problem with LCD monitors after 2-3 years of use. Here is a link to an article we have posted that shows what needs to be done to repair the unit along with full parts list: http://www.ccl-la.com/blog/index.php/dell-e172fpc-e173fpc-repair/ If you can solder then you can do the repair yourself. If you don't care to do the repair we do offer a repair service for the unit, details can be found here: http://www.ccl-la.com/blog/index.php/service-request-form/

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Your monitor power supply has several capacitors going bad. You’ll need to have these replaced by a reputable repair person or check my website www.micromendllc.com. Thanks

godiac, What does the flashlight trick tell you? I suspect that the "switch-mode-power-supply" has detected a fault with itself or the CCFL "inverter supply" and is now in partial of full shutdown trying to save itself from a catastrophic, nonrecoverable failure. e.g. sparks, smoke, fire. Learn flashlight trick for gross status check of unit's SMPS! It might be possible to repair(refurbish) unit for $8 on a DIY quest! If no warranty available or no possible DELL cash+old for refurbed unit then look into doing DIY fix. Follow leads in other responses in my FIXYA profile to help you make decision. 12fixlouie aka louie12fix

Next thing I would check is the VGA cable between PC and monitor.

Make sure is in at both ends and if possible try another one.

Do the Dell Menus come up with no VGA cable plugged in? Is the light amber? Flashing or static?

Hi,
First, verify the monitor is functional.
Monitor STFC (Self Test Feature Check)
Turn off the monitor
Plug the monitor power cord directly into the wall socket to remove any
surge protectors or APCs from the troubleshooting equation
Unplug the monitor video cable from the back of the computer
Turn on the monitor
The floating dialog box should appear on screen against a black background.
If the issue appears during the STFC, the monitor is defective.
What are the results please?

Hi Gaz,

First, verify the monitor is functional.
Monitor STFC (Self Test Feature Check)
Turn off the monitor
Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation
Unplug the monitor video cable from the back of the computer
Turn on the monitor
The floating dialog box should appear on screen against a black background.
If the issue appears during the STFC, the monitor is defective. What are the results please?