I would be happy to help with that!
Whenever having a remote issue it's always best to post the model number of the remote in question, this can be found on the back of the remote. Usually issues with the remote are quickly fixed by readdressing it. Start by pressing the menu button, this can be found on the top left of the DISH Network remote, then press the numbers 6-1-3. We should not be on the system information screen, once there press the record button on the remote 3 times then use the remote to exit the menu.
If this doesn't fix the issue please visit: http://www.dishnetwork.com/SupportSection/remote-control for additional trouble shooting.
SOURCE: my new dish net remote will not work on my 3100
Hi. You may want to check the remote address settings.
1. Press SYSTEM INFO on the receiver's front panel. The System Information screen displays on the nearby TV and shows the Remote Address.
2. Using the Dish Network remote, press and hold SAT on your remote control for about three seconds, until all of the mode buttons light up, and then release SAT.
3. Using the NUMBER PAD, press the 1 button.
4. Press POUND (#). If you entered the address correctly, SAT will flash three times.
5. Press RECORD. Make sure the Remote Address you see on the System Information screen is 1.
6. Press the SELECT button on the front panel to close the System Information screen.
Hope that helps :)
(source: support.logitech.com)
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