Call 877-332-7867 and allow the customer service representative to create a case file for you. Next ask to be walked through an INIT/factory reset. You will need two people unless your tv is plugged into a surge protector that can be switched on and off with your foot because the first step will be to unplug the television or switch off the surge protector it is connected to. The next step is to hold down two of the buttons on the panel while plugging the unit back in/switching tbe surge protector back on with your foot.
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